CASAMED 24

Your initial telephone consultation

Before you agree an appointment for treatment or if you have any health-related questions, you must always call Medgate first. Medgate is the Swiss centre for telemedicine. The specialist doctors advise you and decide how to proceed. If treatment is required, you will be immediately referred to a doctor or a specialist. The team of doctors, which also includes paediatricians, can be reached around the clock, seven days a week.

If you consult a doctor, therapist or hospital without a referral from the telemedical centre, you are responsible for the costs incurred yourself. Exceptions include emergencies as well as gynaecological, paediatric and optometric treatments.

MEDGATE – 0848 227 224

Medical consultation:

The CASAMED 24 option is based around a consultation with our telemedical service. This is how to prepare before contacting us:

 

  • Note down some key words that will be used to explain your personal medical history (e.g. relating to chronic illnesses, operations, allergies).
  • Have a description ready of your current health problem.
  • Have any medications on hand that you are currently taking, including any package leaflets.
  • Have your ÖKK insurance card with you.
 

The consultation will be recorded and forms the basis for your future course of treatment. Upon your request, the doctor who subsequently treats you can be provided with excerpts from the conversation.

Data protection:

The consultation is confidential and is subject to medical secrecy. Of course you may request that the conversation not be recorded. ÖKK has no access to the recordings of conversations or any particularly sensitive data.

 

Medgate – Telemedicine Center

Overview of benefits

Study the benefits provided by basic insurance in detail.

Overview of benefits

Deductible

What is a deductible? And how high should it be in your case?
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Accident cover

Can you exclude accident cover from your basic insurance and save on premiums?
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Supplementary insurance

You can top up your basic insurance with important supplementary insurance policies in line with your needs.
Modular supplementary insurance policies